These questions might seem trivial, but they shed light on a significant challenge facing collision repair facilities: the tendency to overlook essential operations in estimates. In a perfect world, where estimators approach every vehicle with fairness and accuracy, the answer to both questions would be zero. However, the reality is that estimating systems are designed for seasoned professionals, and even experienced estimators can struggle to capture every necessary operation.
While powerful tools, estimating systems can be complex and challenging to navigate. Many estimators may not fully understand how to access or interpret the P-Pages, leading to crucial operations being omitted from estimates. Additionally, the fast-paced environment of a repair shop can lead to distractions, further contributing to missed operations.
Consider some of the operations that should be included in every estimate for a painted part repair or replacement. From hazardous waste disposal to pre and post scans, each operation adds value to the repair process. However, without proper documentation and inclusion in the estimate, these operations can go unbilled, resulting in lost revenue for the shop.
Fortunately, there are effective strategies for improving capture rates and minimizing missed operations. One approach is to invest in educational opportunities for estimators, such as training classes offered by industry organizations. By enhancing their understanding of estimating systems and repair procedures, estimators can improve their accuracy and efficiency.
Another method is to implement a central review program, where a tenured estimator reviews each estimate before it is finalized. This additional oversight can help ensure that all necessary operations are included and that estimates are consistent and accurate.
For shops looking for a solution that doesn’t require extensive training or realignment of staff, the Dents.co app offers a streamlined approach to estimating. With built-in features like the Additional Repair Considerations section and LiDAR scanning technology, the app provides estimators with a checklist to ensure all relevant operations are included in the estimate.
Simply decode the VIN, scan the damaged panel, select the visible damage, and input the panel substrate—the app does the rest. It generates a comprehensive report detailing the repair, including suggested repair times and all necessary additional operations. Plus, the app's reports are compatible with all major estimating systems, making integration seamless.
Don't let missed operations go unnoticed. Take advantage of the Dents.co app's free 10-day trial to experience firsthand how it can improve your estimating process. Sign up at http://Dents.co or register for a live demo at http://dents.co/demo. With the right tools and strategies in place, you can ensure that every estimate is accurate, thorough, and profitable.